Shipping Information
Orders placed Monday through Friday (excluding holidays) will be processed within 1-3 business days once payment authorization has been received. Requested customized orders will ship within 4-5 business days. Orders placed Saturdays and Sundays will be processed the following business day, excluding holidays. For bulk sized orders, processing time may be extended.
All shipping charges are non-refundable. No exceptions.
Any delivery issues regarding shipping, handling, or delivery of your package must be reported within 30 calendar days from the time of purchase to sales@sandandcanvas.com.
Customized Items
All customized items, gift cards, and engraved items are final sale.
Orders and Cancellations
All orders submitted are considered final when the order is placed. Once placed, orders cannot be changed or cancelled. Seller reserves the right to cancel a buyer’s order and refund the payment should there be any unforeseen errors or problems or system errors.
Return Policy
All customized items, discounts used during purchases, gift cards, engraved pieces, and clearance items are considered final sale and are not eligible for return or exchange.
To return by mail, please contact sales@sandandcanvas.com for a return shipping label within 15 calendar days from the date of delivery. Eligible items for return must be unworn, unused, and in original packaging with tags on. Items returned will be inspected. Items not returned in eligible condition will not be eligible for a refund.
Gift Cards
Gift cards cannot be returned, reloaded, resold, or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards.